About Me

Education Background 

PROFESSIONAL EXPERIENCE 

MASEREKA GODMASS currently works at;

Emata Uganda Limited Plot 132, Luthuli Avenue

Bugolobi, Kampala, Uganda, As a Loan Shepherd from April/2026 – Date

1. Managed loan support operations through a combination of call centre services using SurveyCTO, field activities, and data management functions.
2. Conducted client follow-ups and borrower engagement to support timely loan repayments and improve customer relationships.
3. Performed accurate data entry and maintenance of loan records, customer profiles, and repayment information in organizational databases.
4. Supported loan processing activities including customer onboarding, verification, and documentation review.
5. Coordinated field visits to monitor client activities, verify information, and strengthen loan recovery efforts.
6. Responded to customer inquiries and provided guidance on loan procedures, repayment schedules, and related services.
7. Maintained confidentiality and accuracy while handling sensitive financial and customer information.
8. Collaborated with team members to enhance operational efficiency and ensure smooth workflow between office and field operations.
9. Assisted in tracking loan performance and preparing routine reports for management review.

AFRICAN CLEAN ENERGY UGANDA: March/2025 to September/2026 as a Customer Relations Officer.

Roles;

1. Day to Day 100+ Customer calls using Webex and Conducting customer trainings
2. Resolve assigned customer support cases
3. Daily review and report the operations of the customer calls with CFM.
4. Procurement of office supplies following consumer finance rules and auditor regulations 
5. Office management, internet maintenance and service provider co-ordination
6. Basic computer repair and stove maintenance
7. Coordinated morethan 10 orders daily  for ordering and supply of Fuel briquettes 

 Youth After School Initiative Uganda (https://youthafterschool.org/) as Administrative Management Assistant From 2024 to Jan 2026.

1. Roles;  Office Administration, Communication, Social media, Email, and calendar management.
2. Record keeping, Document preparation, data entry and management, report and minute writing
3. Office and outdoor activities management
4. Document, Data and File Management
5. Team support in coordinating, Organizing, communication and content creation for International Volunteers Day 2023 and 2024 which took place at Kyambogo College School Banda-Nakawa Division Kampala.
6. Problem solving and troubleshooting like identifying and resolving any administrative and operational challenges.
7. Financial administration like assisting with financial tracking, reporting and expenses.
8. Scheduling and event coordination like meetings, conferences, calendar and travels

2024 to 2025: Data Entry with MUSIHO ABDALA (Research, M&E, Education, Agricultural Value Chain, Social Economic Analyst)

·Data entry for Refugees in Northern and Western Uganda host communities about access to services from UN agencies and partners.

·Data entry and analysis for lotteries and Gaming Regulatory Board of Uganda about how it has been performing from 2021 to 2024

·Data Analysis using EXCEL and SPSS for the Nine provinces of Afghanistan about Women and Children’s access to justice

Previously, from 2023-2024, He worked as a Trade Development Representative at Interswitch East Africa Uganda Ltd and performed the following duties; Know Your Customer (KYC) Collection for compliancy of agents, Agent management, Recruitment and customer care experience and relations, Retention on the system, Float Distributor and rebalance transactions supervision for agent value and revenue raising, Agent Activation and Visits. 

From 2021-2023, He acted as a Business support partner at Interswitch East Africa Uganda Ltd and performed the following duties; Agent management on issues of transaction failures, app errors and this acquainted me with stress and emotional intelligence management skills, Agent recruitment in the field across Uganda and this exposed me to people of different levels and how to handle them, Coordinated and trained new sales people and agents on recruitment of new agents and how the application products and services work which made me to acquire people's management skills, Documented daily and weekly team reports and team meeting minutes and this acquainted me with reporting skills, Collected know your customer (KYC) details which exercise acquainted me with agent management skills, Participated in anti-money laundering, Fraud and compliance workshops and trainings across the country which supported me with knowledge in fraud management and the essence of compliancy

From 2021-2023 acted as Secretary procurement and welfare at Youth After School Initiative Organization and did the following roles; 

Mobilised and Documented success stories from different HUBS of Wakiso district who are beneficiaries of HEIFER International under the program East Africa Youth Inclusion Project (EAYIP) and this gave me a skill in documenting success stories.

 Recorded the inflow and outflow of resources at office and this gave me record management skills.

Customer care and sales representative at ChapChap Africa Ltd from 2019-2021 

Received and supported agents on mobile money issues and this acquainted me with due diligence skills and customer care experience

• Recruited and managed agents across the country on issues of transactions this exposed me to emotional intelligence and people's management skills

• Trained and supervised fellow staff in the field operations and this made me to have ability to manage stress.

Voluntarism at Youth After School Initiative Organization from 2019-2021

• Collected, analysed and Recorded data of CSOs across the four regions of Uganda for Development Network of Indigenous Voluntary Associations (DENIVA) a partner of GIZ and which work was done by YASI. This acquainted me with data collection, analysis and archiving skill.

 Attended and documented reports for dialogues and workshops that were held in Wakiso district and other areas and this acquainted me with reporting skills

Internship at Youth After School Initiative Organization (YASI) for a period of three (3) months

Internship for 3 months

• Documented meeting minutes, weekly reports and field activities reports and this exposed me to computer applications and acquired Microsoft office skills

Office arrangement like receiving office calls, and managing daily record books like visitors' book, staff attendance book, report book and minute book and acquired record keeping skills

 Checklist management during field activities, managed pull-up banners, took activity based photos and videos for example during the 2019 Civil Society Organizations (CSOs) inaugural sports gala organized by YASI at Kyambogo University Kampala. This exposed me to CSOs work and how they relate

• Distributed resource mobilization letters to its partners and the public, mobilized the youths to get livelihood funds, and this acquainted me with people's management skills

• Marketing and advertising YASI using its social media platforms, door-to-door and using fliers.

Mobilized and recorded books from exhibitions to YASI resource center and this acquainted me with accountability skills.

Language skills

English language with excellent written and spoken skills

Luganda, Rutooro, Runyankole, Lhukonzo, Kiswahili among other Bantu languages are heard and spoken with basics.

Additional Training and Awards

Monitoring and Evaluation certificate 2025

THE ENABEL YOUTH ENTREPRENEURSHIP PITCH PROGRAM (YEP)  that covered training topics on Business Planning and Pitching for a 2-days Tuesday 17th and Wed 18th September 2024 and it took place at KCCA Employment Bureau in Nakasero, opposite CitiBank, starting 8am – 4pm

Soft skills training award from the American embassy kampala centre 1-14th July 2024.

Leadership with award of certificate by Rwenzori Christian Vocational Secondary school from 2013-14

• Computer Application skills (Ms office) with award of certificate by Kilembe Secondary school, Department of ICT from 2015-2016.

 Leadership with award of certificate by Makerere University Kampala Guild department of culture 2019/20 in which I mobilized students and we took the trough of the cultural gala 2019/20

• Introduction to anti-money laundering regulation certificate with Alison online courses with a sample certificate waiting to pay the original certificate 2023.

Skills

Soft skills 

• Leadership and Advocacy, Problem Resolution

 Financial management and budgeting

• Project Planning and resource mobilisation

 ICT and Computer skills

Career Guidance, Reliable and trustworthy

 Field work, research and report writing

• Special needs handling and customer service

• Managing Teams and groups

• Communication and reporting

• Professional and Interpersonal skills

Loan Management | Customer Service | Call Centre Operations | Data Entry | Client Relations | Field Operations | Loan Recovery | Record Keeping | Communication Skills | Financial Documentation

Hobbies and interests

 Research and new knowledge, Networking and teamwork, Leadership and governance, Policy and budget analysis, Sales and marketing, ICT, Data collection, field work.

Referees;

1. Mr. Musa Kasozi,

Executive Director Youth After School Initiative, P.O.Box: 5160, kampala

Tel: +256 776-964024, Mob: +256 755-964024 Email: mkasozi888@gmail.com

2.Madanda Ivan

Executive Director-COACT-KAWEMPE

Tel: 0701-660183-Email: ivanmadanda75@gmail.com

 3.Muhindo Godfrey-Executive Director-UNITED YOUTH GROUP DEV’T(UYDG)-Tel: 0771-415269-Email: godmuhindo4@gmail.com

I hereby declare that all the information contained in this resume is in accordance with facts to my knowledge and I take full responsibility for the correctness of the articulated information. 

Signed;

Masereka Godmass

For more information 

Email: godmassmasereka@gmail.com

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